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FAQs

"We regularly receive questions from our visitors, here is the list of the most frequent ones:

  1. How to track my order? You will receive an email with a link to track your order once it is shipped.

  2. Some items are missing from my order, where are they? Typically, your items are grouped in one shipment. If anything is missing, contact us via email.

  3. How long does it take to receive my order? We usually process orders within 48 hours, and after shipping, you can expect your order in 6-8 business days.

  4. Where is your store located? Astyle Store is now based in China, allowing us to offer attractive prices.

  5. Do you ship internationally? Yes, we can ship anywhere in the world.

  6. My item is damaged, can I get a refund? Absolutely, return the damaged item, and you will be refunded.

  7. I ordered the wrong size, can I get a refund? Yes, once the item is returned, you will be refunded. Return shipping costs are your responsibility.

  8. I am not satisfied with my order, can I get a refund? Certainly, contact us within 15 days of receiving the goods, return the item, and we will refund 100%. Return shipping costs are your responsibility.

  9. How to contact you? Email (response within 24 hours in 99% of cases): contact@astyle.store

  10. Can I contact you by phone? For the sake of speed, we do not take phone calls. We respond only via email to keep costs low and provide the best prices.

  11. I couldn't find the item I'm looking for. You can email us or comment below this post with your specific needs, and we will consider them for future product releases.

  12. Are my information secure? Can I trust you? We proudly adhere to the highest industry standards to protect your personal information during payment. Credit card information is encrypted using SSL technology. We only use it for the transaction and do not store it. Transactions are secured via STRIPE or PAYPAL.

Our online store is continuously monitored."

Please note that this translation is provided for informational purposes, and for a commercial context, it's advisable to have a professional translator review it.